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Samedi, 05 Novembre 2011 20:27

Audio Issues Plague iPhone 4S Users

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The battery woes and random Siri outages aren’t the only issues that iPhone 4S users seem to be experiencing. Over the course of this past week, there has been a growing number of complaints in Apple’s support forums regarding problems with echoes on the iPhone 4S when used with a headset, all of which typically end up degrading over the duration with the conversation. One of the many threads on the issue has reached 17 pages of posts with a number of users reporting the same issue on a variety of different phone models and carriers. Here is what one of the thread users had to say: When using the Apple hands free headset with the phone during a call, I get an echo problem. It does not occur immediately. It can very from 30 seconds into a call and as far up to 9 mins in before it begins the annoying echo. If I unplug the headset it goes away but will return when I plug the headset back in. I have tried 3 brand new iphone 4s headsets with the same problems. So far I have tried rebooting, and also restored phone back to factory original settings as a new phone and still no resolution. I have been told by the other person on the line a screech sound is made then the echo begins. Many users have had success fixing this issue by toggling the speakerphone option on and off when the echo begins. I have had first had experience with this method and it has worked for me in the past. Sometimes the echo comes back periodically at which point, I repeat the procedure to resolve it again. It is quite tedious sometimes but it beats the whole process of hanging up and re-calling. There also seems to be another issue regarding static on iPhone 4S calls which are being document in a separate thread on the Apple support forums. The issue seems to be affecting both incoming and outgoing calls. Some users have even reported the issue occurring on multiple handsets as they have exchanged devices at the Apple retail stores in an attempt to address the problem. If this wasn’t enough already, there seems to be a third audio related issue being tracked in a lengthy 27 page thread involving users experiencing no audio on a subset of outgoing phone calls. Below is a post from the thread describing a users’ experience with the issue: Picked up a Verizon iPhone 4S – 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer. Similar to the temporary method of resolving the echo issue, some users reported that toggling the speakerphone option may fix the lack of audio on a given call, while others have claimed that this technique doesn’t always work. As of right now, Apple support staff has been unable or unwilling to specifically diagnose the issue as either a hardware or software problem. Furthermore, users who have tested the iOS 5.0.1 beta 1 and beta 2 have mentioned that the beta firmware does not fix the issue. Have you experienced any audio related issues? If so, did toggling the speakerphone option work for you? Stay tuned for more news and info on this topic by following us on Facebook, Twitter, and/or subscribing to our RSS feed. And, don’t forget to share any experiences and thoughts below! Source: Apple Support Forums (1) (2) (3) Authors:
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